Please note Lifetime Bouquets does not offer refunds due to the custom, made-to-order nature of most of what the studio creates.

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Custom Orders (Day-Of Bouquets and Bouquet Remakes)
Because every custom bouquet is designed and built specifically for you, based on your wedding details, color palette, and any personal keepsakes woven in, custom orders are not eligible for exchange. If your piece arrives damaged or does not match the agreed-upon design, please contact us within 7 days of delivery so we can make it right.

Ready-Made Sample Pieces
For any ready-made, non-custom pieces purchased directly from the Site, exchanges are happily provided for the purchase price less shipping costs and are only available if requested within 7 days of receiving the product.

All exchanges must be unworn, unused, and in original condition and packaging.

Please email your exchange request to hello@lifetimebouquets.com with your order information and a quick note of the reason for exchange, and you will receive an exchange number and simple instructions on how to submit the exchange.

Exchanges must be postmarked within 7 days of the date your item was delivered, and shipping must be paid for by the customer.

Your exchange will be credited, less any shipping costs, within 5 business days of receipt. You will be emailed a confirmation at that time with details on the exchange and processing time for the replacement piece.

Clients are responsible for parcel exchange shipping charges. Lifetime Bouquets is not responsible for any exchange packages not received.

Please also note that Lifetime Bouquets does not accept liability for shipping loss or carrier damage of exchanged goods.

Lifetime Bouquets reserves the right to refuse exchanges that are not in original, unused condition or do not meet the exchange requirements as detailed above.

Lifetime Bouquets cannot refund international duties and taxes, and this is the sole responsibility of the buyer. Please check with your country's policies for duties and taxes that may be due at the time of delivery. For more information on reclaiming international duties and taxes, please contact your local customs bureau.